Obsession Coins Terms & Conditions

1What are Obsession Coins?

Obsession Coins ("Coins") are a prepaid virtual credit system operated by Sole Obsession Ecommerce Ltd ("Sole Obsession", "we", "us") exclusively within the Sole Obsession platform at sole-obsession.co.uk.

Coins have no monetary value outside the platform. They cannot be sold, gifted, transferred to another account, or redeemed for cash. Coins are a convenience feature designed to let buyers reward and interact with sellers in ways that go beyond standard purchase transactions.

These terms apply to all users of the Coins feature — buyers who purchase Coins, and sellers who earn Coins. They supplement (and do not replace) the Sole Obsession Terms of Service and Privacy Policy, which continue to apply in full.

2Purchasing Coins

Coins are available for purchase by registered buyers aged 18 or over. All purchases are processed securely through Stripe. By completing a purchase, you agree to these terms.

• All Coin purchases are final and non-refundable. Once Coins are credited to your wallet, no refund will be issued regardless of whether the Coins have been spent.
• Exceptions apply only where required by law — for example, if a technical error results in a duplicate charge, or where the Consumer Rights Act 2015 requires a remedy.
• Prices are inclusive of VAT where applicable.
• Coins are credited to your wallet immediately upon successful payment confirmation from Stripe.
• Sole Obsession reserves the right to suspend coin purchases for any account reasonably suspected of fraud, abuse, or policy violations without notice.

3Coin bundles and value

Coins are sold in fixed bundles. The current bundles and their prices are as follows:

Sole Obsession reserves the right to change bundle prices or add new bundles at any time. Price changes will not affect Coins already purchased and held in your wallet.

The effective value of a coin (10p at base rate) is used solely as an internal accounting reference. It does not constitute a promise of cash redemption at any rate.

4Using Coins

Coins can currently be used for the following actions on the platform:

• Coin deductions are immediate and non-reversible. Once Coins are spent, they cannot be returned to your wallet.
• Sole Obsession does not guarantee the availability of any specific seller, piece of exclusive content, or messaging feature at any time.
• The Coins feature is available only to sellers who have opted in. A seller may opt out at any time; existing unspent Coins in buyer wallets are unaffected.
• Sole Obsession reserves the right to add, modify, or remove Coin-enabled features at any time.

5Not e-money — Limited Network Exclusion

Obsession Coins are not electronic money and Sole Obsession does not hold an e-money licence in respect of the Coins feature.

Obsession Coins qualify for the Limited Network Exclusion under Regulation 3(1) of the Electronic Money Regulations 2011 (SI 2011/99) (the "EMR 2011"). The basis for this exclusion is as follows:

• Coins can only be used on the Sole Obsession platform — a limited network operated by a single issuer.
• Coins can only be used for a limited range of goods and services: tipping sellers, unlocking exclusive content, and sending priority messages.
• Coins cannot be converted to cash, exchanged for other currencies, or transferred between users.
• Coins have no use or value outside the Sole Obsession platform.

Sole Obsession will notify the Financial Conduct Authority (FCA) of its reliance on this exclusion in accordance with Regulation 3(4) EMR 2011 where the total value of payment transactions exceeds the relevant threshold. This does not affect users' rights under these terms.

6Seller earnings and payouts

When a buyer spends Coins on a coin-enabled seller's content or messages, the seller's share of those Coins is credited to their pending earnings balance in the seller dashboard.

• The minimum payout threshold is 200 Coins (equivalent to £20 at base rate).
• Payouts are processed via Stripe Connect to the seller's linked bank account. Sellers must have a verified Stripe Connect account to request a payout.
• The GBP value paid out is calculated at the time of payout at the rate of £0.10 per Coin, regardless of which bundle the buyer originally purchased.
• Sole Obsession reserves the right to withhold or delay a payout where fraud, chargebacks, a policy violation, or an active account investigation is in progress.
• Sellers may request a payout at any time provided the minimum threshold is met. Payouts are not automatic and must be requested from the seller dashboard.
• Sole Obsession does not guarantee a specific payout processing time, though we aim to process transfers within 5 business days of a request.

7Tax and HMRC obligations for sellers

Coin earnings constitute taxable income in the United Kingdom. Sole Obsession does not deduct income tax, National Insurance contributions, or any other levy on behalf of sellers.

Sellers are solely responsible for:

• Declaring coin earnings (and all other income from the platform) to HMRC via Self Assessment where required.
• Keeping adequate records of all coin transactions, including tips received, content unlock fees, and priority message fees.
• Paying any income tax and Class 4 National Insurance contributions due on their trading income.
• Registering for Self Assessment with HMRC if their total income from all sources (including Sole Obsession) exceeds the relevant threshold (currently £1,000 under the Trading Allowance, rising to the Personal Allowance of £12,570 once the allowance is exceeded).

Sole Obsession may be required to share seller earnings data with HMRC under the Digital Platforms (Reporting and Due Diligence) Regulations 2023 (implementing the OECD DAC7 framework). By using the Coins feature, sellers consent to such reporting where required by law.

8Inactivity and expiry

To ensure Coin balances remain current and the platform is not used to store indefinite dormant credits:

• A buyer's Coin wallet balance will expire after 12 consecutive months of inactivity. Inactivity is defined as no Coin purchase, spend, or receipt within the preceding 12 months.
• A seller's pending Coin earnings balance will expire if the account has been inactive (no logins, listings, or Coin transactions) for 12 consecutive months.
• Sole Obsession will send an email notice 30 days before expiry to the email address associated with the account. It is the user's responsibility to ensure their email address is current.
• Once Coins expire, they are cancelled and cannot be reinstated.

Inactivity expiry does not apply where the account is suspended or under investigation — in such cases, the balance is frozen pending resolution.

9Chargebacks and fraud

Sole Obsession takes chargeback abuse seriously. If a buyer initiates a chargeback or payment dispute with their card issuer after Coins have been purchased:

• The equivalent Coin balance will be deducted from the buyer's wallet. If the wallet has insufficient Coins (because they have been spent), the balance will go negative and must be settled before further Coin purchases are permitted.
• Where Coins from a disputed purchase have already been paid out to a seller, Sole Obsession may recover the equivalent amount from the seller's future earnings or pending balance. We will notify the seller in advance where possible.
• Accounts with a pattern of chargebacks, disputed transactions, or fraudulent behaviour will be suspended and reported to Stripe and relevant authorities where appropriate.

Sole Obsession will always attempt to resolve a payment dispute directly with the buyer before initiating any clawback from a seller.

10Account termination

On voluntary account closure or suspension or termination by Sole Obsession:

• Buyers: any unused Coin balance will be forfeited. Sole Obsession will not refund unused Coins on account closure except where required by applicable law.
• Sellers: pending Coin earnings at or above the minimum payout threshold (200 Coins / £20) will be paid out to the seller's linked Stripe account, provided no fraud, chargeback, or active policy violation is under investigation. Pending earnings below the minimum threshold will be forfeited.
• Where an account is terminated for a serious breach of the Terms of Service or Content Policy (including fraud, illegal activity, or repeated violations), both buyer Coin balances and seller pending earnings may be forfeited without payout.

11Changes to these terms

Sole Obsession may update these Obsession Coins Terms at any time. Where changes are material — for example, changes to the refund policy, expiry rules, or seller revenue splits — we will:

• Provide at least 30 days' written notice by email to the address registered on your account; and
• Display a notice in your seller dashboard or buyer account for the same period.

Continued purchase or use of Coins after the notice period constitutes acceptance of the updated terms. If you do not accept the changes, you must stop purchasing Coins and contact us to request account closure.

Minor changes (such as clarifications, formatting corrections, or updates to contact details) may be made without notice and take effect immediately.

12Governing law and contact

These Obsession Coins Terms are governed by the laws of England and Wales. Any dispute arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Nothing in these terms affects your statutory rights as a consumer under UK law, including rights under the Consumer Rights Act 2015.

Registered company: Sole Obsession Ecommerce Ltd, Company No: 17019850
Registered office: 18 Bethesda Rise, Rogerstone, Newport, NP10 9SY
General enquiries: enquiries@sole-obsession.co.uk
Support: support@sole-obsession.co.uk